![]() ![]() The final product looks awesome and I'm very happy with it. ![]() Again, Vishal was great to deal with this time in person answering questions etc and I eventually settled on the stone. The final act was selecting the centre stone (emerald) when I was in New York. He was very accommodating and answered lots of questions along the way which was definitely appreciated. Vishal and I emailed back and forth over a period of about 6 weeks tweaking the design before I finally settled on the make up of it. I live in New Zealand and contacted GemsNY via email about making a custom three stone engagement ring to pick up when visiting New York. I spent $200 on two items on this site, and when all was said and done, I was dissatisfied with the merchandise, and was out $50. In short: This site is very good if you are 100% sure you want to keep the item (without even seeing it), or if you can afford $20 per item, plus return shipping (and insurance) charges if you do decide to return it. The main guy (Vishnu) I was talking to was very rude, unprofessional, and interrupted me numerous times. I played a mind-numbing game of calling, being transferred, getting hung up on, called back, and going in circles for just too long. The customer service department seems like it's located in India, and understanding the service associates is a bit of trouble. If you want to return that item, you're out $20, because shipping charges are non-refundable. How they trick you: An item listed as $100 on the site will cost you exactly $100, but your invoice will list it as an $80 item with a $20 shipping charge. They advertise hassle-free returns and free shipping on all products, but my TWO orders were charged (non-refundable) $20 each for shipping. The selection is amazing and the prices are right, but as far as customer service goes, this site gets an "F". One day I will go to NY and visit GEMSNY and meet Vishal in person. The prices are excellent, the stone quality is superb, and the settings are well constructed and beautiful. He did an amazing job and my wife was awestruck by this emerald pendant. So for anniversary two I called Vishal and asked if he could come up with earrings with stones and setting to match the ring. She like it better than her wedding ring. OMG it was beyond my wildest dreams, gorgeous. I agreed and used the setting I had already chosen, paid and within a week or so the ring arrived. ![]() sent me the item number and I looked at it on line. I gave him the item number of the stone, he actually said for the same money he had a better stone. Vishal answered the phone and was AWESOME from the start. I picked out the makings of a ring but decided to call as I like to talk to someone when I make a larger purchase like this. They have a really cool site that allows you to pick the stones with pictures and data and pick the setting from a large variety of settings. When I first was looking for an anniversary present for my wife I wanted to get emeralds. I would not hesitate to return to GemsNY again for any future jewelry purchases and would highly recommend them to my friends and family. The whole process from browsing the website to scheduling the appointment, viewing the stones, and making the final purchase felt very smooth and was handled professionally. He made me feel confident and put me at ease about my final choice. Being able to see and compare the stones in person was crucial to choosing the right one, and Ernie made that possible. Ernie was very patient throughout the process and painstakingly prepared each stone I requested for me to view and inspect in person. I actually went through two appointments and rounds of viewing stones before finally settling on the perfect stone that matched what I was looking for. ![]() I worked with Ernie, who was not only very knowledgeable about gemstones but also very accommodating and personable. Once I settled on a bunch of potential stones, I made an appointment to view them in person. I had a very specific color and shape in mind for the sapphire, and the GemsNY website allowed me to browse through all of its inventory and filter it to the stones to choose from. GemsNY attracted me because of its location in New York City and the ease of use of its website. I had already found a designer for the setting, but needed to find the perfect stone. I had a wonderful experience with GemsNY in obtaining a sapphire for my engagement ring. ![]()
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